Fulfillment Policy

Last Updated: 5/06/2025

At Master Filmmaker, we specialize in delivering digital products designed to help video creators and business owners grow their skills and scale their businesses. Our products include downloadable templates, pre-recorded courses, and other instant-access digital tools. This page outlines how and when you’ll receive your order, along with our policies for support, refunds, and cancellations.

1. Product Delivery

All products are delivered digitally through our secure platform at www.masterfilmmaker.com. Upon successful payment, customers receive:

-A post-checkout confirmation page with download links or login credentials

-An order confirmation email with direct access details (usually within 5–10 minutes)

If your email doesn’t arrive or you experience issues accessing your product, contact us at support@masterfilmmaker.com and we’ll manually resend access within 1 business day.

2. Refund Policy

Due to the digital nature of our products, all sales are considered final once access has been granted. However, we will honor refund requests in the following cases:

-Duplicate purchases

-Non-delivery of product (and no response after 1 business day)

To request a refund, email support@masterfilmmaker.com within 3 business days of your purchase. Include your name, order number, and the reason for your request.

3. Subscription Access & Cancellation

Some products (such as online training subscriptions) include recurring billing. When you purchase a subscription, you will be billed automatically according to the plan selected (e.g., monthly or annually).

You may cancel your subscription at any time by:

-Logging into your customer account and canceling directly, or

Upon cancellation, you will retain access through the end of your current billing period, after which your access will end and no further charges will apply.

4. Support Contact

If you need help with your order, access, or subscription:


Email:

support@masterfilmmaker.com

Business Hours:

Monday–Friday, 9:00am–5:00pm EST

5. Payment Plans & Third-Party Providers

We offer payment options through third-party providers such as Affirm. All orders placed through these providers are subject to the same delivery timelines and refund/cancellation policies as standard purchases.

6. Business Information

Deeran Films LLC DBA Master Filmmaker LLC

1025 Rose Creek Dr Ste 620-179

Woodstock, GA 30189